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#2563eb;--tk-customer-soft: #eff6ff;--tk-partner: #7c3aed;--tk-partner-soft: #f5f3ff;--tk-internal: #64748b;--tk-open: #2563eb;--tk-pclient: #d97706;--tk-ppartner: #7c3aed;--tk-closed: #16a34a;--tk-green: #16a34a;--tk-amber: #d97706;--tk-danger: #dc2626;--tk-shadow: 0 1px 2px rgba(15, 23, 42, .06), 0 4px 14px rgba(15, 23, 42, .05);--tk-shadow-lg: -8px 0 30px rgba(15, 23, 42, .1);--tk-radius: 12px;--tk-radius-sm: 8px;--tk-mono: ui-monospace, SFMono-Regular, Menlo, monospace}.tickets-shell{display:flex;flex-direction:column;height:100vh;overflow:hidden;background:var(--tk-bg)}.tickets-shell-header{display:flex;align-items:center;justify-content:space-between;padding:0 18px;height:54px;background:#0f172a;color:#fff;flex-shrink:0;z-index:200;box-shadow:0 1px #ffffff0a,0 4px 14px 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solid var(--tk-border);padding:1px 8px;border-radius:999px;min-width:22px;text-align:center}.tickets-shell-nav-btn.active .tickets-shell-nav-count{background:#fff;border-color:var(--tk-primary-soft);color:var(--tk-primary)}.tickets-shell-nav-btn.has-unread .tickets-shell-nav-count{background:#fee2e2;border-color:#fecaca;color:#dc2626}.tickets-shell-main{flex:1;overflow:hidden;padding:0;min-width:0}.tickets-shell-sidebar-overlay{display:none}.tickets-shell-search-btn{display:none;background:none;border:none;color:#fff;cursor:pointer;padding:4px}.tickets-board{display:flex;height:100%;overflow:hidden}.tickets-board-list{width:366px;min-width:366px;flex-shrink:0;background:var(--tk-surface);border-right:1px solid var(--tk-border);display:flex;flex-direction:column;overflow:hidden}.board-list-head{padding:12px 14px 8px;border-bottom:1px solid var(--tk-border)}.board-search{display:flex;align-items:center;gap:8px;background:var(--tk-surface-2);border:1px solid var(--tk-border);border-radius:10px;padding:8px 12px}.board-search:focus-within{border-color:var(--tk-primary);background:#fff}.board-search svg{width:16px;height:16px;color:var(--tk-faint);flex-shrink:0}.board-search input{border:none;background:none;outline:none;font:inherit;font-size:13px;flex:1;color:var(--tk-text)}.board-list-meta{display:flex;align-items:center;gap:8px;margin-top:9px;flex-wrap:wrap}.board-count{font-size:12px;color:var(--tk-muted);font-weight:500}.board-chip{font-size:11.5px;font-weight:600;padding:3px 10px;border-radius:999px;cursor:pointer;-webkit-user-select:none;user-select:none;display:inline-flex;align-items:center;transition:all .15s}.board-chip-unread{color:#dc2626;background:#fee2e2}.board-chip-unread.active{background:#dc2626;color:#fff}.board-chip-drafts{color:var(--tk-amber);background:#d977061a}.board-chip-drafts.active{background:var(--tk-amber);color:#fff}.board-chip-drafts.active svg{stroke:#fff}.board-sort{margin-left:auto;font:inherit;font-size:12px;font-weight:600;color:var(--tk-muted);border:1px solid var(--tk-border);border-radius:8px;padding:4px 8px;background:#fff;cursor:pointer}.board-bulk{display:flex;align-items:center;gap:6px;margin-top:9px;padding:7px 9px;background:var(--tk-primary-soft);border:1px solid #c7d2fe;border-radius:10px;flex-wrap:wrap}.board-bulk-count{font-size:12px;font-weight:700;color:var(--tk-primary-700)}.board-bulk-select{font:inherit;font-size:12px;border:1px solid #c7d2fe;border-radius:7px;padding:4px 6px;background:#fff}.board-bulk-btn{font:inherit;font-size:12px;font-weight:600;border:1px solid #c7d2fe;background:#fff;color:var(--tk-primary-700);border-radius:7px;padding:5px 10px;cursor:pointer}.board-bulk-btn.primary{background:var(--tk-primary);border-color:var(--tk-primary);color:#fff}.board-bulk-btn.ghost{background:transparent}.board-bulk-btn:disabled{opacity:.5;cursor:not-allowed}.board-items{flex:1;overflow-y:auto}.board-state{text-align:center;padding:3rem 1rem;color:var(--tk-faint);font-size:14px}.tk-card{display:flex;gap:11px;padding:12px 14px;border-bottom:1px solid #f1f5f9;cursor:pointer;border-left:3px solid transparent;transition:background .12s}.tk-card:hover{background:var(--tk-surface-2)}.tk-card.unread{background:#fffdf5}.tk-card.active{background:var(--tk-primary-soft);border-left-color:var(--tk-primary)}.tk-card.active.unread{background:var(--tk-primary-soft)}.tk-check{display:flex;align-items:flex-start;padding-top:3px}.tk-check input{width:15px;height:15px;cursor:pointer;accent-color:var(--tk-primary)}.tk-card:not(:hover):not(.active) .tk-check{opacity:0}.tk-card:hover .tk-check,.tk-card.active .tk-check{opacity:1}.tk-avatar{width:40px;height:40px;min-width:40px;border-radius:50%;display:flex;align-items:center;justify-content:center;color:#fff;font-weight:700;font-size:13px;margin-top:1px}.tk-card-main{flex:1;min-width:0}.tk-card-row1{display:flex;align-items:center;gap:6px;margin-bottom:2px}.tk-from{font-size:13px;color:var(--tk-text);flex:1;min-width:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-weight:600}.tk-from.bold{font-weight:800}.tk-time{font-size:11px;color:var(--tk-faint);white-space:nowrap;flex-shrink:0}.tk-subject{font-size:12.5px;color:var(--tk-text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-bottom:2px}.tk-subject.bold{font-weight:700}.tk-preview{font-size:12px;color:var(--tk-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;line-height:1.35}.tk-meta{display:flex;align-items:center;gap:7px;margin-top:7px}.tk-status-dot{width:8px;height:8px;border-radius:50%;flex-shrink:0}.tk-role-pill{font-size:10.5px;font-weight:700;padding:2px 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var(--tk-border);border-radius:8px;background:#fff;cursor:pointer;color:var(--tk-text);font-size:14px}.board-pagination button:disabled{opacity:.4;cursor:not-allowed}.tickets-board-detail{flex:1;display:flex;min-width:0;background:var(--tk-surface)}.board-empty-detail{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:10px;color:var(--tk-faint);text-align:center;padding:2rem;background:var(--tk-surface-2)}.board-empty-detail svg{width:56px;height:56px;color:var(--tk-border-strong)}.board-empty-detail p{margin:0;font-size:16px;font-weight:700;color:var(--tk-muted)}.board-empty-detail span{font-size:13px;max-width:280px}.ticket-detail-panel{flex:1;display:flex;flex-direction:column;min-width:0;position:relative;background:var(--tk-surface)}.ticket-detail-header{display:flex;align-items:center;gap:12px;padding:12px 18px;border-bottom:1px solid var(--tk-border);flex-shrink:0}.btn-back-mobile{display:none;background:none;border:none;cursor:pointer;color:var(--tk-text);padding:4px}.ticket-detail-title{display:flex;align-items:center;gap:10px;flex:1;min-width:0}.ticket-id-badge{font-family:var(--tk-mono);font-size:11px;color:var(--tk-muted);background:var(--tk-surface-2);border:1px solid var(--tk-border);border-radius:6px;padding:3px 8px;flex-shrink:0}.ticket-detail-header h3{margin:0;font-size:16px;font-weight:700;letter-spacing:-.2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-subject-clickable{cursor:pointer;border-bottom:1px dashed transparent}.ticket-subject-clickable:hover{border-bottom-color:var(--tk-primary)}.ticket-subject-edit{font-size:15px;font-weight:700;border:1px solid var(--tk-primary);border-radius:8px;padding:5px 10px;outline:none;min-width:280px;flex:1}.ticket-detail-header-actions{display:flex;align-items:center;gap:8px;flex-shrink:0}.btn-mobile-info-toggle{display:none;background:none;border:none;cursor:pointer;color:var(--tk-muted);padding:4px}.btn-ai-analyze{display:inline-flex;align-items:center;gap:6px;padding:0 14px;height:34px;border:none;border-radius:9px;cursor:pointer;font-weight:700;font-size:12.5px;color:#fff;background:linear-gradient(135deg,#6366f1,#8b5cf6);transition:opacity .2s}.btn-ai-analyze:hover{opacity:.92}.btn-ai-analyze:disabled{opacity:.6;cursor:not-allowed}.btn-close{width:34px;height:34px;display:flex;align-items:center;justify-content:center;background:none;border:1px solid var(--tk-border);border-radius:9px;font-size:20px;cursor:pointer;color:var(--tk-muted)}.btn-close:hover{background:var(--tk-surface-2);color:var(--tk-text)}.ticket-detail-body{display:flex;flex:1;overflow:hidden}.ticket-messages-panel{order:1;flex:1;display:flex;flex-direction:column;overflow:hidden;min-width:0}.ticket-detail-sidebar{order:2;width:290px;min-width:290px;border-left:1px solid var(--tk-border);padding:16px;overflow-y:auto;background:var(--tk-surface-2);flex-shrink:0}.btn-close-sidebar-mobile{display:none}.sidebar-section{margin-bottom:20px}.sidebar-section label{display:block;font-size:10.5px;text-transform:uppercase;letter-spacing:.5px;color:var(--tk-faint);font-weight:700;margin-bottom:7px}.sidebar-section p{margin:0;font-size:13px;color:var(--tk-text)}.sidebar-section .muted{color:var(--tk-faint);font-size:12.5px}.status-select{width:100%;padding:8px 10px;border:1px solid var(--tk-border);border-radius:9px;font:inherit;font-size:13px;background:#fff;color:var(--tk-text);cursor:pointer}.status-buttons{display:grid;grid-template-columns:1fr 1fr;gap:6px}.status-btn{display:flex;align-items:center;justify-content:center;gap:6px;padding:8px 10px;border:1px solid var(--tk-border);background:#fff;color:var(--tk-muted);border-radius:9px;font:inherit;font-size:12px;font-weight:700;cursor:pointer;transition:all .12s}.status-btn:before{content:"";width:8px;height:8px;border-radius:50%;background:currentColor;flex-shrink:0}.status-btn-open{color:var(--tk-open)}.status-btn-pending_client{color:var(--tk-pclient)}.status-btn-pending_bridge{color:var(--tk-ppartner)}.status-btn-closed{color:var(--tk-closed)}.status-btn:hover:not(:disabled){background:var(--tk-surface-2)}.status-btn.active{color:#fff;border-color:transparent}.status-btn.active:before{background:#ffffffe6}.status-btn-open.active{background:var(--tk-open)}.status-btn-pending_client.active{background:var(--tk-pclient)}.status-btn-pending_bridge.active{background:var(--tk-ppartner)}.status-btn-closed.active{background:var(--tk-closed)}.status-btn:disabled{cursor:default}.status-btn.active:disabled{opacity:1}.status-btn:disabled:not(.active){opacity:.55}.tags-list{display:flex;flex-wrap:wrap;gap:5px;margin-bottom:8px}.tag-chip{display:inline-flex;align-items:center;gap:4px;background:#fff;border:1px solid var(--tk-border);color:var(--tk-text);padding:3px 9px;border-radius:999px;font-size:11px;font-weight:600}.tag-remove{background:none;border:none;cursor:pointer;font-size:13px;color:var(--tk-danger);padding:0;line-height:1}.add-tag-form{display:flex;gap:5px}.add-tag-form input{flex:1;padding:6px 9px;border:1px solid var(--tk-border);border-radius:8px;font:inherit;font-size:12px}.add-tag-form button{padding:6px 11px;background:var(--tk-primary);color:#fff;border:none;border-radius:8px;cursor:pointer;font-weight:600}.metadata-pre{font-size:11px;background:#fff;border:1px solid var(--tk-border);padding:8px;border-radius:8px;overflow-x:auto;max-height:150px;color:var(--tk-muted)}.threads-summary{display:flex;flex-direction:column;gap:6px;margin-bottom:8px}.thread-summary-item{display:flex;align-items:center;gap:8px;padding:7px 8px;background:#fff;border:1px solid var(--tk-border);border-radius:9px;cursor:pointer;transition:border-color 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svg{width:14px;height:14px}.thread-icon-btn:hover{background:var(--tk-primary-soft);color:var(--tk-primary)}.thread-icon-btn.danger:hover{background:#fef2f2;color:var(--tk-danger)}.thread-actions-sidebar{display:flex;flex-wrap:wrap;gap:6px;margin-top:10px}.btn-small{padding:6px 11px;font-size:11.5px;border:1px solid var(--tk-border);border-radius:8px;cursor:pointer;font-weight:600;background:#fff;color:var(--tk-muted)}.btn-small:hover{border-color:var(--tk-primary);color:var(--tk-primary)}.btn-new-thread{background:var(--tk-primary);border-color:var(--tk-primary);color:#fff}.btn-new-thread:hover{background:var(--tk-primary-700);color:#fff}.btn-merge:hover{border-color:var(--tk-amber);color:var(--tk-amber)}.sidebar-attachments-list{display:flex;flex-direction:column;gap:5px;max-height:220px;overflow-y:auto}.sidebar-attachment-item{display:flex;align-items:center;gap:6px;padding:6px 8px;background:#fff;border:1px solid var(--tk-border);border-radius:8px;font-size:12px}.sidebar-att-name{flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:var(--tk-text)}.sidebar-att-size{color:var(--tk-faint);font-size:10px;white-space:nowrap}.btn-attach-to-reply{background:var(--tk-green);color:#fff;border:none;border-radius:6px;width:22px;height:22px;font-size:13px;font-weight:700;cursor:pointer;display:flex;align-items:center;justify-content:center;flex-shrink:0}.view-mode-tabs{display:inline-flex;gap:2px;padding:10px 18px 0}.view-tab{padding:6px 14px;background:var(--tk-surface-2);border:1px solid var(--tk-border);cursor:pointer;font-size:12px;font-weight:600;color:var(--tk-muted);transition:all .15s}.view-tab:first-child{border-radius:8px 0 0 8px}.view-tab:last-child{border-radius:0 8px 8px 0;border-left:none}.view-tab.active{background:var(--tk-primary);border-color:var(--tk-primary);color:#fff}.thread-tabs{display:flex;gap:8px;padding:12px 18px;overflow-x:auto;border-bottom:1px solid var(--tk-border)}.thread-tab-wrapper{display:flex;align-items:center;gap:2px;flex-shrink:0}.thread-tab{display:flex;align-items:center;gap:7px;padding:6px 13px;background:#fff;border:1px solid var(--tk-border);border-radius:999px;font-size:12.5px;color:var(--tk-muted);cursor:pointer;white-space:nowrap;font-weight:600;transition:all .15s}.thread-tab:hover{border-color:var(--tk-border-strong)}.thread-tab.active{color:#fff;border-color:transparent}.thread-tab.active .thread-tab-count{color:#fffc}.thread-tab.thread-unread{font-weight:800}.thread-tab-role{font-size:9.5px;font-weight:700;text-transform:uppercase;padding:2px 6px;border-radius:5px;color:#fff}.thread-tab-role.role-customer{background:var(--tk-customer)}.thread-tab-role.role-partner{background:var(--tk-partner)}.thread-tab-role.role-internal{background:var(--tk-internal)}.thread-tab.active.thread-tab-role,.thread-tab.active{background:var(--tk-primary)}.thread-tab.active .thread-tab-role{background:#ffffff40}.thread-tab-name{max-width:130px;overflow:hidden;text-overflow:ellipsis}.thread-tab-count{font-size:11px;color:var(--tk-faint)}.thread-tab-draft-badge{background:var(--tk-amber);color:#fff;padding:1px 5px;border-radius:5px;font-size:9.5px;font-weight:800}.btn-edit-thread{display:flex;align-items:center;justify-content:center;width:26px;height:26px;border:none;background:transparent;color:var(--tk-primary);cursor:pointer;border-radius:7px}.btn-edit-thread:hover{background:var(--tk-primary-soft)}.messages-thread{flex:1;overflow-y:auto;padding:20px 22px;background:var(--tk-surface-2);display:flex;flex-direction:column}.message-bubble{max-width:76%;margin-bottom:14px;padding:11px 14px;border-radius:14px;box-shadow:var(--tk-shadow);font-size:13.5px;line-height:1.55}.msg-customer{background:#fff;border:1px solid var(--tk-border);border-left:3px solid var(--tk-customer);border-top-left-radius:4px;margin-right:auto}.msg-admin{background:var(--tk-primary);color:#fff;border-top-right-radius:4px;margin-left:auto}.msg-ai{background:var(--tk-partner-soft);border:1px solid #ddd6fe;border-left:3px solid var(--tk-partner);border-top-right-radius:4px;margin-left:auto}.msg-system{background:#fff;border:1px dashed var(--tk-border);margin:0 auto 14px;text-align:center;font-style:italic;color:var(--tk-faint);font-size:12px}.message-header{display:flex;align-items:center;gap:8px;margin-bottom:5px;font-size:11px}.message-sender{font-weight:700;color:var(--tk-muted)}.message-date{color:var(--tk-faint)}.msg-admin .message-sender,.msg-admin .message-date{color:#ffffffd9}.message-thread-badge{font-size:10px;background:var(--tk-surface-2);border:1px solid var(--tk-border);color:var(--tk-muted);padding:1px 7px;border-radius:999px;font-weight:600}.draft-badge{background:var(--tk-amber);color:#fff;padding:1px 7px;border-radius:5px;font-size:10px;font-weight:700}.message-body{font-size:13.5px;line-height:1.55;text-align:left!important}.message-body *{text-align:left!important}.message-body p{margin:0 0 .5rem}.message-body a{color:inherit}.message-attachments{display:flex;flex-wrap:wrap;gap:6px;margin-top:8px;padding-top:8px;border-top:1px solid rgba(0,0,0,.08)}.msg-admin .message-attachments{border-top-color:#fff3}.attachment-chip{display:inline-flex;align-items:center;gap:6px;padding:6px 10px;background:var(--tk-surface-2);border:1px solid var(--tk-border);border-radius:8px;color:var(--tk-text);font-size:12px;font-family:inherit;cursor:pointer;max-width:240px}.attachment-chip:hover{background:#fff;border-color:var(--tk-border-strong)}.msg-admin .attachment-chip{background:#ffffff26;border-color:#ffffff40;color:#fff}.attachment-icon{font-size:15px;flex-shrink:0}.attachment-name{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-weight:600}.attachment-size{font-size:10px;opacity:.7;white-space:nowrap;flex-shrink:0}.reply-composer{position:relative;border-top:1px solid var(--tk-border);padding:12px 16px 14px;background:#fff;flex-shrink:0}.reply-composer.composer-maximized{flex:3;display:flex;flex-direction:column;overflow-y:auto}.reply-composer.composer-maximized textarea{flex:1;min-height:180px;resize:none}.messages-thread.messages-minimized{flex:1!important;max-height:32%;min-height:90px}.composer-handle{display:none}.composer-maximize-btn{position:absolute;top:10px;right:14px;background:var(--tk-surface-2);border:1px solid var(--tk-border);border-radius:7px;padding:4px 6px;cursor:pointer;display:flex;align-items:center;justify-content:center;z-index:5;color:var(--tk-muted)}.composer-maximize-btn:hover{background:#fff;color:var(--tk-text)}.error-message{background:#fef2f2;color:var(--tk-danger);padding:8px 10px;border:1px solid #fecaca;border-radius:8px;font-size:12.5px;margin-bottom:8px}.composer-selectors{display:flex;gap:14px;margin-bottom:8px;flex-wrap:wrap}.thread-selector,.sender-selector{display:flex;align-items:center;gap:8px}.thread-selector label,.sender-selector label{font-size:11px;font-weight:700;color:var(--tk-muted);white-space:nowrap;text-transform:uppercase}.thread-selector select,.sender-select{padding:6px 10px;border:1px solid var(--tk-border);border-radius:8px;font:inherit;font-size:12.5px;background:#fff;color:var(--tk-text)}.sender-select:focus,.thread-selector select:focus{outline:none;border-color:var(--tk-primary)}.composer-recipient{display:flex;align-items:center;gap:6px;padding:6px 10px;background:var(--tk-customer-soft);border-radius:8px;font-size:12.5px;margin-bottom:8px}.recipient-label{font-weight:700;color:var(--tk-customer)}.recipient-value{color:var(--tk-text)}.composer-subject{display:flex;align-items:center;gap:8px;margin-bottom:8px}.composer-subject label{font-size:11px;color:var(--tk-muted);white-space:nowrap;font-weight:700;text-transform:uppercase}.composer-subject .subject-input{flex:1;padding:7px 10px;border:1px solid var(--tk-border);border-radius:8px;font:inherit;font-size:13px}.composer-subject .subject-input:focus{border-color:var(--tk-primary);outline:none}.composer-status{display:flex;align-items:center;gap:8px;margin-bottom:8px}.composer-status label{font-size:11px;font-weight:700;color:var(--tk-muted);white-space:nowrap;text-transform:uppercase}.composer-status .status-select{width:auto;padding:6px 10px;font-size:12.5px}.reply-composer textarea{width:100%;padding:11px 13px;border:1px solid var(--tk-border-strong);border-radius:12px;resize:vertical;font:inherit;font-size:13.5px;min-height:90px;color:var(--tk-text)}.reply-composer textarea:focus{outline:none;border-color:var(--tk-primary)}.attached-files-list{display:flex;flex-wrap:wrap;align-items:center;gap:6px;margin-top:8px}.attached-file-chip{display:inline-flex;align-items:center;gap:4px;padding:4px 9px;background:var(--tk-customer-soft);border:1px solid #bfdbfe;border-radius:8px;font-size:12px;color:var(--tk-text)}.remove-file-btn{background:none;border:none;color:var(--tk-danger);cursor:pointer;font-size:15px;line-height:1;padding:0 2px;margin-left:2px}.reply-actions{display:flex;align-items:center;gap:8px;margin-top:10px}.btn-attach{display:flex;align-items:center;justify-content:center;width:38px;height:38px;border:1px solid var(--tk-border);border-radius:10px;background:#fff;color:var(--tk-muted);cursor:pointer;flex-shrink:0}.btn-attach:hover{background:var(--tk-surface-2);color:var(--tk-text)}.btn-send{padding:0 18px;height:38px;background:var(--tk-green);color:#fff;border:none;border-radius:10px;cursor:pointer;font-weight:700;font-size:13px;margin-left:auto}.btn-send:hover{background:#15803d}.btn-send:disabled{opacity:.5;cursor:not-allowed}.btn-save-draft{padding:0 14px;height:38px;border:1px solid #fde68a;background:#fffbeb;color:var(--tk-amber);border-radius:10px;font-size:12.5px;font-weight:700;cursor:pointer}.btn-save-draft:hover:not(:disabled){background:var(--tk-amber);color:#fff}.btn-save-draft:disabled{opacity:.5;cursor:not-allowed}.btn-discard-draft{padding:0 14px;height:38px;border:1px solid #fecaca;background:#fff;color:var(--tk-danger);border-radius:10px;font-size:12.5px;font-weight:700;cursor:pointer}.btn-discard-draft:hover:not(:disabled){background:var(--tk-danger);color:#fff}.btn-discard-draft:disabled{opacity:.5;cursor:not-allowed}.ai-dialog-panel{position:absolute;top:0;right:0;width:380px;height:100%;background:#fff;border-left:1px solid var(--tk-border);display:flex;flex-direction:column;z-index:10;box-shadow:var(--tk-shadow-lg)}.ai-dialog-header{display:flex;justify-content:space-between;align-items:center;padding:14px 16px;border-bottom:1px solid var(--tk-border);background:linear-gradient(135deg,#312e81,#1e1b4b);color:#fff}.ai-dialog-header h4{margin:0;font-size:14px;font-weight:700;color:#e0e7ff}.btn-close-small{background:none;border:none;color:#c7d2fe;font-size:20px;cursor:pointer}.btn-close-small:hover{color:#fff}.ai-dialog-messages{flex:1;overflow-y:auto;padding:14px;background:var(--tk-surface-2)}.ai-dialog-msg{margin-bottom:12px;padding:11px 13px;border-radius:12px}.ai-dialog-msg-user{background:var(--tk-customer-soft);border:1px solid #bfdbfe}.ai-dialog-msg-ai{background:var(--tk-partner-soft);border:1px solid #ddd6fe}.ai-dialog-role{display:block;font-size:10px;font-weight:700;text-transform:uppercase;color:var(--tk-muted);margin-bottom:4px}.ai-dialog-msg p{margin:0;font-size:13px;color:var(--tk-text);line-height:1.55;white-space:pre-wrap}.ai-loading-text{color:var(--tk-faint)!important;font-style:italic}.ai-actions-list{padding:12px 14px;border-top:1px solid var(--tk-border);background:#fff}.ai-actions-list>label{display:block;font-size:10px;text-transform:uppercase;color:var(--tk-faint);font-weight:700;margin-bottom:8px}.ai-action-item{display:flex;align-items:center;justify-content:space-between;padding:7px 0;border-bottom:1px solid var(--tk-border)}.ai-action-item:last-child{border-bottom:none}.ai-action-label{font-size:12.5px;color:var(--tk-text)}.btn-apply-action{padding:5px 11px;background:var(--tk-green);color:#fff;border:none;border-radius:7px;font-size:11.5px;cursor:pointer;font-weight:700}.btn-apply-action:hover{background:#15803d}.ai-dialog-input{display:flex;gap:8px;padding:12px 14px;border-top:1px solid var(--tk-border);background:#fff}.ai-dialog-input input{flex:1;padding:9px 12px;border:1px solid var(--tk-border);border-radius:9px;background:var(--tk-surface-2);font:inherit;font-size:13px;color:var(--tk-text)}.ai-dialog-input input:focus{outline:none;border-color:var(--tk-primary);background:#fff}.ai-dialog-input button{padding:9px 16px;background:linear-gradient(135deg,#6366f1,#8b5cf6);color:#fff;border:none;border-radius:9px;cursor:pointer;font-size:13px;font-weight:700}.ai-dialog-input button:disabled{opacity:.5;cursor:not-allowed}.dialog-overlay{position:fixed;inset:0;background:#0f172a73;display:flex;justify-content:center;align-items:center;z-index:2000}.dialog-box{background:#fff;border-radius:16px;padding:1.5rem;width:440px;max-width:92vw;box-shadow:0 20px 60px #0f172a47}.dialog-box h4{margin:0 0 1rem;font-size:18px;color:var(--tk-text);font-weight:700}.dialog-description{font-size:13px;color:var(--tk-muted);margin-bottom:1rem;line-height:1.5}.dialog-field{margin-bottom:1rem}.dialog-field label{display:block;font-size:11px;font-weight:700;color:var(--tk-muted);text-transform:uppercase;margin-bottom:6px}.dialog-field input,.dialog-field select,.dialog-field textarea{width:100%;padding:9px 11px;border:1px solid var(--tk-border);border-radius:9px;font:inherit;font-size:13px}.dialog-field textarea{resize:vertical}.merge-select{width:100%;padding:9px 11px;border:1px solid var(--tk-border);border-radius:9px;font:inherit;font-size:13px;background:#fff;color:var(--tk-text)}.merge-select:focus{outline:none;border-color:var(--tk-primary)}.dialog-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:1.25rem}.btn-cancel{padding:9px 18px;background:var(--tk-surface-2);border:1px solid var(--tk-border);color:var(--tk-muted);border-radius:9px;cursor:pointer;font-weight:600}.btn-cancel:hover{background:#eef2f7;color:var(--tk-text)}@media(max-width:1100px){.ticket-detail-sidebar{width:250px;min-width:250px}.tickets-board-list{width:320px;min-width:320px}}@media(max-width:768px){.tickets-shell-menu-btn,.tickets-shell-search-btn{display:flex;align-items:center}.tickets-shell-back-btn,.tickets-shell-user{display:none}.tickets-shell-header{padding:0 12px;height:50px}.tickets-shell-sidebar{position:fixed;top:50px;left:-100%;width:250px;height:calc(100vh - 50px);z-index:300;box-shadow:4px 0 24px #00000026;transition:left .25s 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